Returns Policy

Please contact us at info@wildsense.co.za before returning anything. Do not send items back unless we have asked you to.

Faulty items

Report a faulty item within 7 days of receiving it. If the item is confirmed defective and is covered by warranty, we will repair or replace it at our cost. If it is not covered, the customer pays the return and re-delivery costs.

Unsuitable items

We accept returns of unsuitable items within 7 days of delivery, at the customer's cost, provided the item is unused, complete, in its original packaging and in its original condition. There is no general right of return.

Refund amount

Approved returns of non-faulty items are refunded less a 15% handling and restocking fee. Courier costs are non-refundable.

Change of mind

Change-of-mind returns are not automatically accepted. Used, damaged or incomplete items do not qualify.

Non-returnable items

Gift cards and items that cannot be returned because of their nature or sensitivity are excluded.

How refunds are paid

Refunds are paid by EFT into a bank account in the customer's name once the returned item has been received and inspected.

Your statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act, 68 of 2008, or the Electronic Communications and Transactions Act, 25 of 2002. Where this policy and those Acts differ, the Acts apply.

Contact

WildSense (Pty) Ltd
Registration number: 2026/151623/07
Registered and physical address: 899 Koedoeberg Road, Faerie Glen, Pretoria, Gauteng, 0081
Email: info@wildsense.co.za
Website: wildsense.co.za