Shipping Policy

WildSense delivers to addresses within South Africa only. We do not ship internationally.

Delivery fees

Standard delivery: R165 flat rate per order, anywhere in South Africa.
Free standard delivery on orders of R6 000 or more.

The delivery fee is shown at checkout before you pay. Separate orders are shipped and charged separately.

Order processing

Orders are processed once payment has been received and cleared. We aim to dispatch orders within one working day of payment.

Delivery times

Delivery time depends on your location. Orders to main centres usually arrive sooner than orders to regional and outlying areas. Delivery times are estimates and are not guaranteed. Deliveries take place Monday to Friday, excluding public holidays. You will receive tracking details once your order has been dispatched.

Couriers

We use The Courier Guy, Aramex, PostNet or RAM, depending on your area. We may use an alternative courier where needed.

Late delivery and unavailable goods

In terms of section 46 of the Electronic Communications and Transactions Act, 25 of 2002, we must deliver your order within 30 days after the day we receive it, unless we have agreed a different date with you.

If we have not delivered within that time, you may cancel the order by giving us 7 days' written notice to info@wildsense.co.za.
If we cannot deliver because the goods are unavailable, we will let you know as soon as we become aware of it and refund any payment you have made within 30 days of telling you.

Where an order is cancelled for late delivery and goods have already reached you, they must be returned unused, in their original condition and packaging, and properly insured. The return courier cost is paid by the customer. Courier charges are non-refundable, and where free delivery applied, the actual courier cost will be deducted from the refund.